GO MAINE FAQs

You can enroll in GO MAINE at https://gomaine.agilemile.com/BIW . Here are answers to the most-asked questions about BIW’s partnership with GO MAINE.

  1. How does the Emergency Ride Home work?
  2. What types of situations do not qualify for the Emergency Ride Home benefit?
  3. If I am already in a van pool or car pool can I register for rewards?
  4. Does GO MAINE want to eliminate our current private van pools?
  5. Can I use GO MAINE if I’m already in a carpool or if I ride with my spouse/child?
  6. I drive myself to work and I use private parking, so I won’t benefit from this.
  7. Do I have to accept people into my pool?
  8. Do I have to accept everyone who asks to ride with me?
  9. How do I setup recurring ride logs?
  10. How do the rewards work?
  11. What are the rewards I can redeem?
  12. Do BIW’s Park and Rides qualify as ridesharing?

1. How does the Emergency Ride Home work?

If you experience a qualified emergency, GO MAINE can reimburse you for your trip. In order to receive this benefit, a member MUST record their greener trip (i.e. non-drive alone) on their GO MAINE trip calendar on the same day they are requesting this benefit and currently be employed by BIW as we are a participating GO MAINE partner.

Qualifying emergencies are:

  • A sudden personal illness or emergency
  • An immediate family member (spouse/domestic partner, child, parent, grandparent, sibling, or equivalent family member on your spouse/domestic partner’s side) has an unexpected illness or emergency
  • A carpool/vanpool driver has an emergency or unexpected overtime
  • A supervisor requires you to work unscheduled overtime

Members who meet the specified criteria can access the Emergency Ride Home reward in the “Featured” section of the “Rewards” tab. Select the reward and complete the brief survey questions about the ride you need, and GO Maine will send you an email with the information you’ll need for your ERH benefit.

For detailed information, visit gomaine.org or call 800.280.RIDE (7433).

2. What types of situations do not qualify for the Emergency Ride Home benefit?

  • Personal errands
  • Planned medical appointments
  • Business-related travel
  • On-the-job injury
  • Weather-related events
  • Transportation system delays
  • Utility system failures
  • Building closings
  • Voluntary or scheduled overtime
  • Termination

3. If I am already in a van pool or car pool can I register for rewards?

Yes. You can get rewarded for what you already do!

4. Does GO MAINE want to eliminate our current private van pools?

No. Private vanpools are important. BIW and GO MAINE are encouraging more vanpools, carpools, and other forms of ride sharing.

5. Can I use GO MAINE if I’m already in a carpool or if I ride with my spouse/child?

Yes.

6. I drive myself to work and I use private parking, so I won’t benefit from this.

If you want to lower the cost of your commute, GO MAINE is a way to find people who would be interested in riding with you.

7. Do I have to accept people into my pool?

GO MAINE has a feature that allows you to indicate you are not accepting additional riders.

8. Do I have to accept everyone who asks to ride with me?

No.

9. How do I setup recurring ride logs?

When you go in to record a trip, GO MAINE will ask whether it is a commute, a round trip, how many travelers are in the vehicle, and the names of the other GO MAINE members. It will also ask whether you do this ride every week, and if you answer yes to that question, it will ask you to check off which days you make that trip, and that will set up the recurring trips. You can also name that trip (for example, “Work”) to remind you which trip that is when you view your trips.

10. How do the rewards work?

Points are awarded for the first two trips that you record in your account each day. One-way trips earn 100 points and round trips earn 200 points. Upon initial registration you will receive 1000 bonus points.

11. What are the rewards I can redeem?

You can earn discounts on shopping, dining, services and local activities. You can also be entered in drawings for other prizes, including gift cards.

12. Do BIW’s Park and Rides qualify as ridesharing?

GO MAINE does not consider the BIW Park and Rides a qualifying commute.  However, if you share a ride or carpool and then use the BIW Taste of Maine, VIP, or West Bath Park and Rides, your ride share or carpool will qualify. If you ride share using a Maine DOT-maintained or non-BIW maintained park and ride, that will qualify you to earn rewards.