From the Helm Posts

[Post by Chuck Krugh, February 21, 2023] After laying out the basics of the Plan-Do-Check-Act (PDCA) Business Operating System (BOS), we have spent the past few weeks adding more depth to the actions and systems for each quadrant. In particular, we have focused on cascading these actions down through each level of the company. We Read More >

[Post by Chuck Krugh, February 13, 2023] Meetings are one of the best tools for managing a company – as well as one of the worst tools. Meetings generally get a bad rap because of the perception, which can also be reality, that there are too many meetings, meetings are not managed well and/or a Read More >

[Post by Chuck Krugh, February 6, 2023] I went back and reread my last blog about Cascading – A Method to Communicate Targets and Progress and wanted to further expand on the communication side of the Business Operating System (BOS). In the last blog, I concentrated on the “translation” aspect of the company goals. I Read More >

[Post by Chuck Krugh, January 27, 2023] One area that I haven’t yet discussed in depth is the cascading nature of the Business Operating System (BOS). One of the strengths of the system is that information moves, or cascades, both down and up in the company, depicted by the blue arched arrows in the model. Read More >

[Post by Chuck Krugh, January 20, 2023] One of the things that you’re likely learning about me is that I don’t waste time. I like to be efficient. I’m probably not alone in thinking this way. I like to be organized and structured as I approach my work. I especially like to make sure that Read More >

[Post by Chuck Krugh, January 13, 2023] A critical component of our Business Operating System (BOS) is problem solving – finding the Root Cause and taking the necessary Corrective Actions to keep the problem from happening again. Practically speaking, it is a process that is used more often than you realize. You use it in Read More >

[Post by Chuck Krugh, January 6, 2023] Welcome back! I hope you have had a great holiday season and that you had some fun, got some rest and enjoyed some quality family time. It’s time to finish our overview of the Business Operating System (BOS). We’ve traveled through one Plan-Do-Check-Act (PCDA) cycle explaining what each Read More >

[Post by Chuck Krugh, December 22, 2022] It’s hard for me to believe that 2022 is quickly coming to an end! Where did this year go?? And I’m in Maine!? When I think back to January, I was seriously considering retirement and what that would mean for me. That led to lots of conversations with Read More >

[Post by Chuck Krugh, December 19, 2022] Rounding the corner into the last quadrant of our Business Operating System (BOS) – ACT is our last stop in the cycle. As you’ll recall from last week, ACT is preceded by the CHECK step where we checked our results to make sure we are doing what we Read More >

[Post by Chuck Krugh, December 9, 2022] Continuing the discussion of our Business Operating System (BOS), we now move into the third quadrant of the Plan-Do-Check-Act (PDCA) model: “CHECK.” In this part of the BOS, we measure whether – and how well – we are achieving our operational goals (Safety, Quality, Schedule, Cost) and the Read More >